Deputy Hotel Manager

Job Title: Deputy Hotel Manager
Location: The Star, Alfriston
Employment Type: Full-time 48 hours pw
Working Hours: Flexible shifts, including evenings, weekends and public holidays

Role Purpose
The Deputy Hotel Manager supports the General Manager in overseeing the hotel’s daily operations, ensuring excellent guest service, efficient departmental performance and compliance with company standards. The postholder acts on behalf of the General Manager when required and helps lead, motivate and develop the hotel team.

Key Responsibilities
-Support the General Manager with the day-to-day running of the hotel.
-Coordinate Front Office, Housekeeping, Food and Beverage, Maintenance and other operational departments.
-Act as the senior manager on duty and resolve operational or guest-related issues promptly.
-Maintain high standards of guest service and respond professionally to feedback and complaints.
-Monitor occupancy, revenue, staffing levels, costs and departmental performance.
-Support revenue-generating initiatives, upselling and cost-control measures.
-Lead daily briefings and ensure effective communication between departments and shifts.
-Assist HOD’s with recruitment.
-Manage staff rotas, attendance, performance and conduct in line with company procedures and budgets
-Ensure compliance with health and safety, food hygiene, fire safety, licensing, security and data-protection requirements.
-Conduct regular inspections of bedrooms, public areas and back-of-house facilities.
-Ensure maintenance and housekeeping issues are reported and resolved promptly.
-Support events, functions, group bookings and VIP guest arrangements.
-Maintain accurate operational records and prepare management reports.
-Assist with emergency procedures and business-continuity arrangements.
-Deputise for the General Manager during periods of absence.

Person Specification
Essential
-Previous supervisory or management experience in a hotel or similar hospitality environment.
-Strong operational knowledge of hotel departments and guest-service standards.
-Excellent leadership, communication and problem-solving skills.
-Commercial awareness and experience monitoring budgets, labour costs or performance targets.
-Ability to prioritise competing demands in a fast-paced environment.
-Confident handling guest complaints and sensitive staff matters.
-Willingness to work flexible hours, including evenings, weekends and public holidays
-Experience with property-management and point-of-sale.
-Knowledge of relevant health and safety, food hygiene and licensing requirements.
-First-aid, fire-safety or personal-licence certification.
-Experience in a hotel of comparable size, market and service level.

Key Competencies
-Leadership: Sets clear expectations and motivates teams to achieve high standards.
-Guest focus: Anticipates guest needs and takes ownership of service recovery.
-Commercial judgement: Balances service quality with revenue and cost objectives.
-Organisation: Plans effectively and remains composed under pressure.
-Accountability: Makes sound decisions and follows issues through to completion.
-Teamwork: Builds productive relationships across all hotel departments.

Benefits include:
-A share of gratuities paid to the hotel which will be paid monthly.
-Staff meals whilst on duty
-Inclusion in the NEST pension scheme after your probationary period
-30% off Food & Beverage when dining at any of the three hotels in The Polizzi Collection when arranged via your General Manager
-Preferential accommodation rates at any of the three hotels in The Polizzi Collection
-28 working days’ holiday per annual holiday year which includes specified published Public and Bank Holiday days. —On completion of 2 full working years you will receive an additional 2 days annual leave to a maximum of 30 days in total.

Why join us
The Polizzi Collection is a family-owned collection of three hotels and “our family”, you the employees, are very important to us. We truly value our family and as such we have many long serving employees at each of our hotels. We understand the importance of teamwork and that it takes everyone working together to achieve the goal of making memorable experiences for our guests. The rewards of working with such wonderful passionate employees are endless!

* Please only apply for this position if you are currently living in the UK and have the right to work in the UK with no restrictions.