Property & Maintenance Manager

General Role
Property maintenance and compliance responsibility for a 31-bedroom hotel plus associated properties; a hands-on maintenance role involving preventative maintenance planning, contractor liaison, winter works project oversight, budget and purchasing responsibilities

Salary Range from £37K to £40K plus a pro rata share of the hotel service charge
Hours 40 hours per week, requiring flexibility to cover weekends as needed, plus overtime dependent on projects

Benefits
Meals whilst on duty
Uniform provided
Onsite car parking
Preferential rates at all Polizzi Collection hotels
Food & Beverage discounts at all Polizzi Collection hotels
Long Service Award Scheme

About the Role
This is a hands-on, proactive role with responsibility for the maintenance, technical services and day-to-day upkeep of Hotel Tresanton and its staff properties.

The Property and Maintenance Manager will be responsible for making sure that the hotel’s buildings, facilities and technical systems are safe, compliant, well maintained and properly looked after. This is not a role that simply manages contractors or waits for problems to be reported. The person in this role will be expected to be visible around the property, identify issues before they become bigger problems and take a practical lead in getting work completed.

Alongside the hotel itself, the role will also have responsibility for the maintenance and upkeep of the staff properties. This is an important part of the role and means taking a wider view of the estate, making sure that issues across all properties are identified, prioritised and dealt with properly.

The role combines practical maintenance work with technical knowledge, planning and management. The Property and Maintenance Manager will carry out work directly where appropriate, deal with day-to-day faults and repairs, oversee the hotel’s more complex building systems and bring in specialist contractors when their expertise is needed.

Key Responsibilities

Hands-On Maintenance and Facilities
-Take responsibility for the day-to-day maintenance and technical services across Hotel Tresanton and its staff properties, making sure work is planned, prioritised and completed to the right standard.
-Remain actively involved in the practical delivery of maintenance work and take a hands-on approach to resolving issues.
-Carry out repairs and maintenance work directly where appropriate and respond quickly to day-to-day faults and problems.
-Be visible around the hotel and staff properties, identifying issues early and dealing with them before they become bigger problems wherever possible.

Technical Oversight
-Take responsibility for the effective operation and upkeep of the hotel’s key building and technical systems, including heating, electrical, water and other plant and equipment.
-Develop a strong working understanding of the hotel’s systems and equipment so that faults can be identified, investigated and resolved efficiently.
-Provide technical oversight when new systems, equipment or significant building works are introduced.
-Make sure specialist contractors are used where appropriate and that their work is properly managed and checked.

Planned Maintenance and Estate Management
-Develop and manage a planned maintenance programme covering the hotel, staff properties, buildings, plant, equipment and technical systems.
-Use maintenance records, recurring issues and regular inspections to identify where work needs to be planned before a problem occurs.
-Keep clear maintenance records and make sure outstanding work is followed through.
-Prioritise work based on safety, operational need, the condition of the property and the potential impact on the guest experience.

Compliance and Safety
-Support the Deputy Manager and General Manager in making sure that maintenance and technical responsibilities are carried out safely and in line with relevant legal and compliance requirements.
-Keep appropriate records relating to maintenance, servicing, inspections and contractor work.
Identify and escalate issues that require specialist advice or urgent attention.

Contractor and Supplier Management
-Build effective working relationships with contractors and suppliers and make sure work is completed to the required standard.
-Obtain and review quotations where required and help manage maintenance expenditure responsibly.
-Look for opportunities to reduce unnecessary reliance on external contractors where work can safely and appropriately be completed in-house.

Performance Measures and KPIs
-Reduction in recurring maintenance issues and avoidable equipment failures.
-Completion of planned maintenance and servicing within agreed timescales.
-Response times and resolution of maintenance issues.
-Quality and cost-effectiveness of contractor work and maintenance expenditure.
-Condition and upkeep of Hotel Tresanton and the staff properties.
-Reduction in disruption caused by maintenance issues, particularly where they could affect the guest experience.

Experience and Skills
-Appropriate experience and qualifications as an electrical engineer or in a relevant technical building services discipline.
-Strong practical maintenance skills and the confidence to deal with a wide range of building and facilities issues.
-A good understanding of building services and the ability to work with more complex technical systems.
-Experience of managing contractors, maintenance work and competing priorities.
-Ability to work independently, use sound judgement and know when specialist support is required.

Personal Attributes
-Hands-on and proactive, with a practical approach to solving problems and getting things done.
-Technically confident and organised, able to manage both day-to-day issues and longer-term maintenance priorities.
-Calm and reliable, with the ability to communicate clearly with colleagues, contractors and the wider management team.

Why join us
The Polizzi Collection is a family-owned collection of three hotels and “our family”, you the employees, are very important to us. We truly value our family and as such we have many long serving employees at each of our hotels. We understand the importance of teamwork and that it takes everyone working together to achieve the goal of making memorable experiences for our guests. The rewards of working with such wonderful passionate employees are endless!

* Please only apply for this position if you are currently living in the UK and have the right to work in the UK with no restrictions.